Quick answers to your most pressing questions
Wallet is an online digital financial platform built around your phone number. Our services are built to help you perform seamless financial transactions anywhere you are.
With your account, you can transfer money within Nigeria, Ghana and Kenya, buy airtime and data, and pay bills.
Our virtual dollar card also lets you make quick and convenient international payments.
Absolutely nothing. Downloading the Wallets app is absolutely free.
Wallets to Wallets transfers are absolutely free! However, sending to a bank account number attracts a fee of N25.
To create a Wallets account, download the app from either the Android or iOS app store then follow the quick and easy steps to create your account. You can also create an account on the website. All you need is a valid phone number and an email address.
Yes, you can. Wallets can be accessed on the web using your browser of choice. Simply visit wallets.africa on your web browser.
Your Wallets account number is the phone number you signed up to Wallets with.
Yes, you do, verification helps in building trust, protecting you from fraud and allowing you to enjoy higher transaction limits and benefits.
Our verification process makes sure that you have entered the correct details (phone number, email, personal information and/or BVN) before linking them to your account.
You may also be asked to verify your identity at some point to comply with financial regulations. If this applies to you, we will send you a notification.
When funding your account with your Debit/ATM card, we require you to input an OTP code sent from your bank. If you aren’t receiving your OTP, contact your bank and keep us informed.
No cause for alarm, kindly reach out to us on live support, WhatsApp (09067983726) or send an email to [email protected] and we will rectify the issue as soon as possible.
Absolutely! We take extra precautions to ensure the app and our dear users are safe from fraudulent acts or hacks. Your cards by protected and stored following the best PCI card standards.
Yes. You should be at least 16 years old to open an account.
It's free to fund your wallet via bank transfer but there is a 1% charge capped at ₦2,000 on every card funding - What this means for you is that if you fund your account via your card, you'll be charged 1% of the amount you fund with, but the fee will never exceed ₦2,000. There is also a 5% charge on every crypto funding - What this means is that if you fund your account via crypto, you'll be charged 5% of the total amount you funded with.
Choose the option to transfer money, then tap “Phone number” and send your funds for free.
Your transaction PIN is a 4 digit number used to authorize a transaction you perform on your account. Usually, this is a 4 digit number like "0000" or "1111". To ensure proper security for your account, ensure that you don't use a number as easy to guess as the ones stated above.
Open the more section on the Wallets app, select Login & Security, and select Password.
That’s no issue, just click “Forgot Password” at the bottom of the sign in page.
NB: Creating a Wallet dollar card attracts a one-time charge of $5. The minimum amount you can fund your dollar card with for $10 making it $15.
Yes, you can, the dollar card can be used for Instagram, Facebook and Google ads.
No, right now only the dollar card is supported.
No, your dollar card can only be funded from your Wallets balance.
No, there isn’t.
The minimum you can fund with is 10USD and the maximum is 100USD.
Your dollar card can be used on any international service/platform/website where Visa prepaid cards are allowed. For now, your card cannot be used:
The dollar card can be used on any international service, platform or websites where Visa prepaid cards are allowed.
Your dollar card is a Visa prepaid debit card.
Yes, you must have a minimum balance of $1 in your dollar card.
Yes, it is free. You'll need a minimum of $10 to be able to create yours.
Yes, your card comes with its own U.S billing address.
Any valid US phone number works. Please ask for permission from the owner before you use one that isn't yours.
Yes, you can withdraw money from your dollar card back into your Wallets account.
Yes, for every successful dollar card transaction done with a merchant/site outside the US you will be charged a 1USD fee.
Your dollar card can only be used on international platforms that accepts VISA prepaid cards.
You can leave the money in your card for future use or withdraw it to your Wallets account.
When you freeze your card, you will not be able to use it to pay for a service or product. You can always unfreeze your card.
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